Pionono Tiramisú
Tiramisú

Only available at authorized retail outlets, foodservice and distribution channel.

Pionono Chocolate
Chocolate
Just 24 hours

historia
“We are PIONONO.ES, a company made up of young entrepreneurs, from different disciplines and united by a common passion: the true Santa Fe piononos. We have been working since 2005 to bring a dream to life: to bring Granada province’s most famous cake to homes all over Spain.

So why publicise it outside Granada? Because you deserve it; because of its quality, its nutritional values, texture, originality and history, it cannot be reserved for the few. Also, because we believe in what we are delivering. They are handmade, with natural ingredients.
Production is 100% traditional, and this is the only way we can offer a true gourmet pionono, respecting tradition and offering a product that is unique in terms of quality.

We are the first to offer the pionono over the Internet, and distribute it in this way. We want to develop the culture of the pionono, giving PIONONO.ES an important role in terms of high-range confectionary both in Spain and internationally.” Go up

 

International Scope:
“With a presence in countries like the Netherlands, France and the United Kingdom and with orders from all over Europe and indeed the world. Our famous cake is available in different hotels throughout Spain, and can even be enjoyed on some Flights.

Piononos flights in Granada Vueling Piononos flights in Granada Vueling

PIONONO.ES has only just begun its international career, and who knows where one of our province’s great cakes, with its singular quality, may be heading.

PiononoPiononoPionono
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Privacy Notice:

Conditions of sale
These terms and conditions govern and are applicable to all sales made using the www.pionono.es website. Making an order implies that you have read and accepted these conditions of sale. If you wish, you can print out a copy of this document for future reference and also for your information.

Company:Pionono.es
Business address:Avda Andalucía 9, Parque Luz
18014 Granada - Spain
Tel: +34 902.17.20.20
Fax: +34 958.20.12.93
Email: cac@pionono.es

Information and Exceptions
Pionono Online S.L. makes the greatest of efforts to ensure that the information appearing on this website is correct and up to date. Pionono Online S.L. does not accept responsibility for any errors or omissions that may be present on the site. Pionono Online S.L. has no control over the use that the user may make of the information, and therefore will not be held responsible for any kind of damages, whether direct or indirect, that may result from or have any connection to the use of this information. In no case will the rights which legally correspond to customers of Pionono Online S.L. as consumers be affected.
Pionono Online S.L. cannot check, and has not checked, all the websites linked to this one, and so is not responsible for their contents. The risks arising from accessing such websites linked to this one are exclusively the responsibility of users, who will submit to the terms and conditions of use of the websites consulted.

Correspondence
Any content or information sent to this website by means of any medium will be considered non-confidential and public, and so it may be publicised, filed or used by Pionono Online S.L. and its group’s companies for any purpose, including the development, manufacture and marketing of its products. Do not send to this website, or from it, any type of content and information that is illegal, threatening, defamatory, calumnious, injurious, obscene, scandalous, inflammatory, pornographic, irreverent or of any other kind that may give rise to civil or criminal liability in the territory covered by this website.

Brands
All brands and logos appearing on this website are registered or unregistered brands of Pionono Online S.L. and third parties, and may not be used in any kind of advert or other advertising material, regarding the distribution of any information or content extracted from this website without the prior, written consent of the brand’s owner.Go up

 
Privacy Policy:

Under current legislation, Pionono ON LINE has registered its files at the Spanish Agency for Data Protection and adopted all technical and organizational measures were necessary to full alignment on Personal Data Protection.

Pionono ON LINE want to ensure your privacy when you use our services, so that the following statement will inform you our policy to protect personal files so you can decide how much you want to voluntarily provide them.

The personal files that you provide will be used solely to provide information about our products as well as, the purchase of our production line. This files will be treated at all times in accordance with the regulations in data protection, ensuring the confidentiality and completeness of the information you provided, given the state technology, the nature of the stored data and risks they are exposed, all in accordance with the provisions of real decreto 1720/2007 of 21 December, approving the Regulations implementing the Organic Law on Data Protection.

Cookies: Pionono ONLINE server computer sends the client a file (called a cookie) with the purpose of executing the purchase processes. The use of cookies is necessary for the provision service. If the user has disabled the execution of this procedure is not possible to purchase the service online.

With regard to the processing of personal data of Users of this site, Pionono ONLINE tells you about the incorporation of data supplied by you to a character file personnel duly registered in the Register of the Spanish Agency Data Protection in order to manage the purchasing process of the products you request from us, and to provide information through any means, including electronic mail, about our company products on the market and may be of interest.

We also inform you about the possibility of exercising the corresponding rights of access, rectification, cancellation or opposition through a letter to the following address: Avenida Andalucia, 9 - Parque luz. 18014 Granada - Spain, or by sending an email to cac@pionono.es.Go up

 
FAQs

How can I make an order?
Making an order is very simple. First you select the product and number of boxes, and you will see that the products selected are shown at the top right of the screen. Once the basket has been filled, click on “Make Order”. Then you can choose the form of transport and payment method and, finally, confirm your order.

If you wish you make an order over the telephone, call +34 902 17 20 20. If you wish to order by email, send your request and your details to pedidos@pionono.es

How can I pay?
With a credit card, by bank transfer.

Can I pay with a credit card?
Yes, there are thousands of Internet pages that deal in this way. In general, it could be said that when buying with a credit card over the Internet, both the validation and the payment itself are carried out using the same system as in a conventional business. Once the card number reaches the seller, this party sends it using a system that is not part of the Internet, in the same way as when paying in any “physical” shop.
Therefore, the critical moment occurs when sending the card number over a public, and potentially insecure, network like the Internet. In order to guarantee confidentiality when transferring data over the Internet, a security protocol is used, SSL (Secure Sockets Layer), one that is accepted by the vast majority of browsers. This system ensures the seller’s identity, guarantees the message’s integrity and codifies the data with a code of up to 128 bits (in order to decode the message, you would need to use the world’s most powerful computer for thousands of years), which guarantees that if someone intercepts the message, that person will not be able to interpret it. But this does not solve all problems, since anyone with access to someone else’s card can use it to pay over the Internet (that is to say, on the Internet, there is no way to request an identity card, as is done in a “normal” shop).

To resolve this issue, new security standards have been designed. These certify the authenticity of the card user (Verified by Visa - MasterCard SecureCode). Thanks to Cajamar, Pionono.es has implemented Secure E-Commerce on its payment gateway, which adds an additional security element by means of a password linked to the card, which is only known by its owner. In this way, after typing in the card number when buying online, the business will request from the customer the personal code that identifies him or her as the card’s legitimate user.

How long does product delivery take?
All orders made before 11:30am from Monday to Thursday - as long as it is neither a public holiday nor the day before a holiday - will be delivered the next day, by 1.30pm, provided that delivery is made with Seur Frío 13:30 and payment is previously confirmed.
Orders made on public holidays, or the day before a holiday, will be processed the next working day.
If you select another transport company, delivery will take between 24 and 72 hours, depending on the destination.


How long will the piononos last after they reach my house?
Our piononos last for 15 days in the refrigerator, and we send them freshly made, so they can be enjoyed to the fullest. They should be kept in the fridge, at between 0 and 5º, in order to maintain the cold chain so they retain their texture and taste. Nonetheless, we always put the expiry date on the box.


What is the minimum size of an order?
The minimum order is one box of 12 piononos, or 2 boxes of 6 piononos.

Are there set hours for making telephone orders?
Yes, the hours are Monday to Friday from 9.00am to 2.00pm (for next-day deliveries, phone before 11.30) and from 3.00 to 6.00pm. Fridays from 9.00am to 3.00pm.
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Delivery Guarantee.

Information and Exceptions
Pionono Online S.L. makes the greatest of efforts to ensure that the information appearing on this website is correct and up to date. Pionono Online S.L. does not accept responsibility for any errors or omissions that may be present on the site. Pionono Online S.L. has no control over the use that the user may make of the information, and therefore will not be held responsible for any kind of damages, whether direct or indirect, that may result in connection to the use of this information. In no case will the rights which legally correspond to customers of Pionono Online S.L. as consumers be affected.
Pionono Online S.L. cannot check, and has not checked, all the websites linked to this one, and so is not responsible for their contents. The risks arising from accessing such websites linked to this one are exclusively the responsibility of users, who will submit to the terms and conditions of use of the websites consulted.

Correspondence
Any content or information sent to this website by means of any medium will be considered non-confidential and public, and so it may be publicised, filed or used by Pionono Online S.L. and its group’s companies for any purpose, including the development, manufacture and marketing of its products. Do not send to this website, or from it, any type of content and information that is illegal, threatening, defamatory, calumnious, injurious, obscene, scandalous, inflammatory, pornographic, irreverent or of any other kind that may give rise to civil or criminal liability in the territory covered by this website.

Brands
All brands and logos appearing on this website are registered or unregistered brands of Pionono Online S.L. and third parties, and may not be used in any kind of advert or other advertising material, regarding the distribution of any information or content extracted from this website without the prior, written consent of the brand’s owner. Go up

 
Legal Terms

1. Principles
Except under express written agreement, shipment of the order made by the Customer involves his or her agreement with these general conditions of sale. No statement made by the Customer regarding the sales conditions, subparagraphs, receipts or other documents will differ from those of Pionono Online S.L. unless it has been expressly and previously accepted by this Company. The information that features in the catalogues and pricelists is for information purposes only. Pionono Online S.L. will be able to change them at any time, without prior notice, according to changes in economic conditions, with the aim of keeping the customers informed of and up to date with these changes.

2. Orders
All orders may be made in writing or by telephone. An order is not definitive until it has been accepted by Pionono Online S.L. All stipulations that revoke or complete these general conditions of sale will be considered to be accepted by the Customer, if this party does not state otherwise in writing.

3. Prices
Once the desired product has been selected, its price is shown in Euros and with VAT included. The final price shown includes the expenses connected to shipment. Private orders and orders of products that do not feature in the Pionono Online S.L. catalogue will be billed according to the price stated in the sales quotation.

4. Delivery
1. With the exception of any possible private agreements, products from the Pionono Online S.L. catalogue will be delivered in the periods agreed starting from the day of payment or from acceptance of the order by Pionono Online S.L. The delivery periods stated are estimates, and Pionono Online S.L. will make every effort to respect them. However, any delay does not mean cancellation of the order or require any compensation. Any penalty clause for a delay introduced by the Customer into his or her order will have no effect because of the application of point 1 in these conditions of sale.
2. Delivery will be considered to be complete from the time when the product is made available to the Customer by the transport company, and the addressee signs for reception of the delivery. It is the addressee’s responsibility to check the products on receiving these and to make any complaints that may be justified.
3. If the products delivered are not the same in kind or in number as those stated on the delivery note, the Customer will have to make his or her complaint within a period of 24 hours.
4. Delivery will be made at the Customer’s expense, as long as the conditions are not such as to involve free shipment.
5. Only orders with addresses on the Spanish mainland, the Canary Islands, the Balearic Islands, Andorra and Portugal will be processed. For the return of sums for orders made outside this geographic area, it will be necessary to make the appropriate complaint, with evidence of both payment and who has made this payment.

5. Title retention – Risks
1. Pionono Online S.L. expressly reserves title of the products delivered until full payment of the sale price, interest, expenses, etc. As a result, according to this provision, payment of the bills of exchange, promissory notes, cheques or any other instrument creating an obligation to pay will not be considered as made until the end of the process of paying with these documents is reached.
2. However, risks are transferred to the Customer upon delivery of the products. The Customer agrees to take custody of and keep the products and to take out the appropriate insurance with the aim of covering any flaws or damage that could be caused to the products.
3. If the Customer suspends payment, Pionono Online S.L. will be able to reclaim the products. The sums previously paid will remain the property of Pionono Online S.L. as indemnity.

6. Payment conditions
1. Except in the case of a particular stipulation, products are paid for by bank transfer or credit card or other means made available by Pionono Online S.L.
2. The payment deadlines may not be put back under any circumstances. The Customer will not be able to retain any sum of the total due by the deadlines set.
3. The sale, transfer, handover as deposit or contribution as a Company by the Customer of all or part of his or her business or of its materials, as well as failure to pay, authorise Pionono Online S.L. without prejudice to other rights and actions, to suspend all deliveries until full payment is made. The sums due will be immediately enforceable.

7. Termination clause
1. Total or partial failure by the Customer to meet any of his or her obligations, failing to meet a payment deadline, late payment by the Customer and, in particular, awareness of a protest or a deposit covering all or part of his or her business, may mean, at Pionono Online S.L.’s discretion, on one hand, the deadline’s expiry and, therefore, the immediate enforceability of the sums due, as well as the interruption of all deliveries and, on the other hand, the cancellation of all current contracts.
2. The cancellation of the contacts will occur without further legal formalities in a period of seven (7) days counting from the shipment to the Customer of the demand for payment, by means of a registered letter requesting acknowledgment of receipt, stating the intention to use this clause.
3. If this termination clause is acted upon, Pionono Online S.L. or its representatives are expressly authorised to enter the Customer’s premises with the aim of recovering products affected by the application of section six.

8. Return of products
There is no return of products, since they are perishable.

9. Force majeure
The parties will not incur liability in the case of any failure due to force majeure. Fulfilling the obligation will be postponed until the case of force majeure ends. If the force majeure last for more than two (2) months, the contract can be cancelled at the request of one of the two parties, without any kind of compensation.

10. Others
1. These general conditions of sale, as well as the contracts signed, are governed by the applicable legislation.
2. Any legal dispute regarding the interpretation or execution of the general conditions of sale and any contract signed with a Customer will be exclusively covered by the Courts of Granada.Go up

 
Minimum orders:

Seur
Minimum order for boxes of 12:
  - Iberian peninsula and Andorra one box.
  - Balearic Islands two boxes.
  - Canary Islands: shipment to this area is not available.
Minimum order for boxes of 6:
  - Iberian peninsula and Andorra three boxes.
  - Balearic Islands four boxes.
  - Canary Islands: shipment to this area is not available.

Integra2
Minimum order for boxes of 12:
  - Iberian peninsula, Balearic Islands, Canary Islands and Andorra one box.
Minimum order for boxes of 6:
  - Iberian peninsula, Balearic Islands, Canary Islands and Andorra two boxes.
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Payment Methods:

Different payment methods can be used on pionono.es:
Credit card with 3D Secure system. You can use both VISA and MASTERCARD. Once you have entered the card number and expiry date, the payment gateway connects to the Bank that has issued your card and will request your secret password. If you have already requested the password, just enter it. If this is not done, the operation will be rejected.

In this way, even if someone has stolen your card and is making an order with it, this will be impossible without your personal password.

Bank transfer. The bank account details will be sent to you when you finish making the order. Once the transfer has been made, Bank transfer. The bank account details will be sent to you when you finish making the order. Once the transfer has been made by fax (or email) indicating the order number so that it is accepted as quickly as possible..Go up

 
Contact:

Pionono.es
Avda Andalucía 9, Parque Luz
18014 Granada - Spain
Tel: +34 902.17.20.20
Fax: +34 958.20.12.93

Email: cac@pionono.es

To communicate with us you can also use our form.
Filled in the field E-Mail so we can answer.


Contact name: Query:
Email address:
Telephone number:
 
Isabela Pionono.es · Avda Andalucia 9, Parque Luz · 18014 Granada - Spain · Tel: +34 902.17.20.20 · Fax: +34 958.20.12.93 · Email: cac@pionono.es
Copyright © 2010 Pionono Online S.L. All our boxes are refrigerated.PRIVACY NOTICE

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